Need Any Assistance

If you need any Assistance then you are in the Right Place, simply click on a button and follow the Instructions, below you can make Online Payments, access your Webmail, find Self-Help Guides and many more.

Self Help Guides

Select one of the options below to view Self Help Guides.

  1. Click here to navigate to login page
  2. Type in your username
  3. Type in your Password
  4. Click on "Webmail Login"

1. Launch Outlook

2. Select File from the top menu bar and then Info and Account Settings

3. On the Auto Account Set-up screen, click Manual setup or additional server types. > Next

email-setup-1

Choose email service

4. Select Internet E-mail and click Next

outlook internet email

Email settings

5. Enter all the relevant details (Select POP3) and then click More Settings

  • Outlook will auto-fill your user name, please ensure you fill in your entire email address as the username
  • For new hosting accounts, temporarily use the IP address (This can be found on your email settings that you received from WEB ARTIST) instead of the Incoming and Outgoing mail servers, until propagation has completed.

email-setup

Outgoing Server Settings

6. Click on the Outgoing Server tab and ensure that the My outgoing server (SMTP) requires authentication checkbox is selected, as well as Use same settings as my incoming mail server.

Email Setup Outlook

Advanced Settings

7. Select the Advanced tab

8. Check these settings:

  • The Incoming server port for POP is 110
  • Not ticked: This server requires an encrypted connection (SSL)
  • The Outgoing server (SMTP) port is set to 587
  • Use the following type of encrypted connection is None

outlook advanced
9. Click OK, then Next and Finish.

10. Your Outlook mail program should now be set up to send and receive mail.

 ♦ Note: replace your-domain.com with your domain name

1. Launch Apple Mail.

2. From the toolbar at the top, select File and then Add Account.

Apple Mail Setup

Apple Mail Setup

3. Enter your name (which will appear the “From” field in your emails), email address and password, then click Continue 

Apple Self Help

Incoming Server Settings

4. Complete the information:

  • Account Type should be POP
  • Description (optional) e.g. WEB ARTIST
  • Incoming Mail Server is mail.(your domain name) or IP Address (This can be found on the email settings you received from WEB ARTIST)
  • User Name is your full email address
  • Password is your mailbox password (as in previous screen)

5. Apple Mail will now test the connection to the specified mail server. Once this is complete, click Continue.

Apple Self Help

Incoming Mail Security

6. When the Incoming Mail Security screen appears, leave Use Secure Socket Layer unticked and click Continue.

Apple Self Help

Outgoing Server Settings

7. Enter the outgoing mail server and ensure that the Use Authentication checkbox is ticked.

8. Enter your username and password (if these fields are not automatically populated) then click Continue.

Apple Self Help

Incoming Mail Security

9. When the Outgoing Mail Security screen appears, leave Use Secure Socket Layer unticked and click Continue.

Apple Self Help

Account Summary

10. View the account summary and click Create. Ticking the Take my account online checkbox will ensure that your account is activated immediately.

Apple Self Help

You have completed your account setup

11. Your Mac mail program should now be set up to send and receive mail, however, to avoid issues in future, continue with these tweaks:

Select Preferences menu

12. Click on the Mail menu and then click Preferences.

Apple Self Help

Check account settings

13. Click on the Accounts tab and select the relevant account.

On the Account Information tab all settings should be correct

6. Click on the Outgoing Mail Server (SMTP) drop down menu.

Apple Self Help

Edit SMTP Server List

7. Select “Edit SMTP Server List…” from the drop down list.

Apple Self Help

Confirm SMTP Server

8. Select your SMTP server from the list.

9. Confirm that your Server Name is entered correctly.

10. Select the Advanced tab.

Apple Self Help

Confirm Advanced SMTP Settings

11. Ensure that your settings look like the settings shown in the screenshot above.

12. Your email account should now be configured correctly.

How To Buy This E-Book:
  1. Please complete the below form.
  2. One of consultants will contact you.

How To Buy This E-Book:
  1. Please complete the below form.
  2. One of consultants will contact you.

Download Free Support Apps

AnyDesk provides remote access to personal computers running the host application, which can be installed on Windows, macOS, Linux and FreeBSD.


TeamViewer is a proprietary software application for remote control, desktop sharing, online meetings, web conferencing and file transfer between computers.

Prepaid Off-Site Support

Ideally For Telephonic, Design, Email, Website And Remote Login Support *

1 Support Hour

R 644.00

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2 Support Hours

R 1150.00

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4 Support Hours

R 2208.00

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8 Support Hours

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Prepaid On-Site Support

Ideally For Design, Email, Website and IT Support At The Clients Premises**

1 Support Hour + 1 Call Out

R 943.00

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2 Support Hours +2 Call Outs

R 1748.00

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4 Support Hours + 4 Call Outs

R 3404.00

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8 Support Hours + 8 Call Outs

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* Work Or Assistance Provided By Any Employee, Supplier Or Associate At The Time Affiliated To WEB ARTIST®
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Weekends, After Hours And Public Holidays Will Be Charged @ R 115.00 Extra To Standard Support Rates.
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All Support Vouchers is valid for a period of Twelve Months. Time utilized will be calculated in one hour denominations.
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The Responsibility Lies With The Client To Notify Our Offices If Any Support Is Needed.
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Online Payments

WEB ARTIST® accepts all Major Credit Cards

 
 
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EVERY SA WEBSITE MUST PROMOTE TO THE COVID-19

AS OF THURSDAY, EVERY WEBSITE WITH A DOMAIN NAME THAT ENDS IN .ZA – INCLUDING EVERY COMPANY WEBSITE THAT USES THE .CO.ZA SUFFIX, EVERY ORGANISATION IN .ORG.ZA, AND EVERY ACADEMIC INSTITUTION IN .AC.ZA – MUST LINK TO THE SOUTH AFRICAN GOVERNMENT’S COVID-19 PORTAL AT SACORONAVIRUS.CO.ZA

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