Clients That Will Undermine Your Growing Business
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20th April 2022
With a Start-up Company, every cent is vital to the long-standing existence of the Business. When Clients are happy to pay for services rendered, a Small Business Owner will feel validated and build a relationship with those Clients. When trying to grow your revenue, it does not seem smart to cut off paying Clients. Instead, you as the Owner would rather do anything you can to keep all Customers.
Types Of Clients That Your Business Cannot Afford To Work With:
The Intimidator
This Client will call repeatedly asking for a Manager. He thinks that he is the most important person on the Planet. If this Client feels that he was not assisted properly or quick enough, he will scream and curse. Intimidators are the main reason for Workplace stress. This is the type of Client that will have Employees quitting their Jobs. You are better off keeping Good Employees than having Intimidating Clients.
The Dawdler
Refrain from Dedicating too much Time to needy and underpaying Clients. Having small Clients eat up too much of your Time will lead to you abandoning larger Clients with whom you have a more important relationship. If you are not cautious, you could lose happy Clients who did not feel like they were receiving the attention they deserved. Actively communicate with your larger and happier Clients about how you can improve Customer Service and thank them for being loyal.
The Digital Whiner
Your Virtual Presence is vital to securing New Clients. Clients who make a fuss on the Internet rather than co-operate with you to resolve an issue is putting your Business and Online Presence in danger. Do not let difficult clients take advantage of your Online Presence. Instead, let go of that lead and focus on Practical Clients who will spread Positive Comments online. Ask your happy Clients to write good Reviews of their experience with your Company.
The Penny Pincher
Some Clients will try to bargain every time you send a Quote or Invoice. This is dangerous for a Growing Company. Cash is King and every Penny counts for a Start-up. You will most probably be better off in the long run, replacing that Client with someone that values the service you offer. Be clear on your Price and the reason why you are sticking to it.