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Body Language in a Business Environment

, WEB ARTIST® - Digital Marketing Agency
Tips For Creating A Successful Strategic Marketing Plan
8th Jun 2022

Body Language in a Business Environment

, WEB ARTIST® - Digital Marketing Agency

Mastering the right body language is tricky when doing business remotely. As industries shift to conducting more business online, it’s becoming more important than ever that your body language adapts to a virtual setting.

Even SaaS businesses should pay attention to body language and tone of voice. Just because the interaction is happening over the phone or through a chat thread does not mean your body language is not at play. If you are tense and frustrated, that affects the vocabulary you might use and how your tone might sound over the phone. If you are relaxed and optimistic, you will be more empathetic to the customer’s problem, even through a channel like live chat. Now that we have covered why body language is important in customer service, let’s look at some best practices your team can use to improve it.

 

Maintain Eye Contact When The Customer Is Speaking

Your facial expressions also play an important role in how a customer will react. If you show compassion and empathy in your reaction, they will know that you care about their problem. Eye contact lets a customer know that you are listening to what they are saying. By maintaining it when the customer is speaking, it tells them that you are paying attention to their story and recognizing the significance of their roadblock.

Smile When It Is Appropriate

You should always look for opportunities to smile with a customer. Not only does this show that you are happy to help, but also that you feel optimistic about the case. Having a pessimistic or uninterested attitude lets the customer know that your attention is elsewhere and not focused on solving the problem.

Avoid Crossing Your Arms

In some cases, crossing your arms can seem intimidating. It can look like you are trying to persuade the customer rather than helping them find a solution. To avoid this, try to keep your arms by your sides if you are not using them to illustrate a point.

Remove Distractions

If you are on a video call or instant chat, give the customer your full attention. Just as you would not scroll through your phone in person because it comes off as rude, the same goes for virtual interactions. You can not focus on the customer’s needs if you are distracted by your phone or reading an article while on a call. Customers will pick up on your disinterest.

Do Not Overdo The Gestures

Talking with your hands works well in person, but you will need to change your approach when on a video call.

Remember That Email And Chat Can Also Convey Tone

Without vocal or visual cues to help convey tone, messages sent over email and chat can easily be misinterpreted. Do not attempt to make a sarcastic joke. Avoid writing in all caps. When in doubt about language, choose the most polite option.

 

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Please note, to best assist you, we prefer that all meetings to be held, will be scheduled at one of our branches or the clients daytime office premises.

Online Meetings made easy with WEB ARTIST®.

Should it not be possible to set up a physical meeting due to any reason whatsoever, a Video Meeting can be conducted through the following means: 

Zoom | Skype | Microsoft Teams | WhatsApp Video Call | Google Hangouts | Google Duo

WEB ARTIST® Regrets that we do not meet in Public Places like Coffee shops or Shopping mall etc. due to the nature of our business and Intellectual Property and Confidential Information that will be shared during meetings. We can not risk the exposure of our and the client’s Intellectual Property and Confidential Information in Public areas. Furthermore, we require full attention from our clients and public places provide too many distractions.

With our Head Office situated centrally in Gauteng and Regional Branches in the Cape, Mpumalanga and International Offices Situated In Mauritius, WEB ARTIST® as an Award-Winning Digital Marketing Agency with an excellent track record spanning over a decade, have the ability and expertise to provide our clients only the best in service and professionalism.

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                    To set up a meeting with one of the WEB ARTIST® TEAM members, simply complete our online booking form and one of our Client Liaisons will communicate a suitable place, time and date that will best suit your needs.

                    Please note, to best assist you, we prefer that all meetings to be held, will be scheduled at one of our branches or the clients daytime office premises.

                    Online Meetings made easy with WEB ARTIST®.

                    Should it not be possible to set up a physical meeting due to any reason whatsoever, a Video Meeting can be conducted through the following means: Zoom | Skype | Microsoft Teams | WhatsApp Video Call | Google Hangouts | Google Duo

                    WEB ARTIST® Regrets that we do not meet in Public Places due to the nature of our business and Intellectual Property and Confidential Information that will be shared during meetings. We can not risk the exposure of our and the client’s Intellectual Property and Confidential Information in Public areas. Furthermore, we require full attention from our clients and public places provide too many distractions.

                    With our Head Office situated centrally in Gauteng and Regional Branches in the Cape, Mpumalanga and International Offices Situated In Mauritius, WEB ARTIST® as an Award-Winning Digital Marketing Agency with an excellent track record spanning over a decade, have the ability and expertise to provide our clients only the best in service and professionalism.

                    GAUTENG  |  CAPE PROVINCE  |  MPUMALANGA PROVINCE  |  MAURITIUS

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